If the problem persists, you can press *99 on your keypad (do not have to be in Host mode) to activate our diagnostic recording feature. (Sometimes the problem is a bad echo canceller in the network or simply a bad connection, and redialing may get around that.) Once you identify the source of the echo, you can ask that caller to hang up and dial back in. (You may be able to identify the source of the echo or noise from this process.) Or, if you are logged in as a Host, you can press *43 on your keypad to mute all the participants. You can ask participants to mute their lines by pressing *6, and to un-mute by pressing *6 again when they need to speak. The first challenge is to identify the source of the echo or noise on the line. Often this comes from speakerphones with poor echo cancellation. Because of the normal latency in conference calls, the echo is very noticeable. Echo is produced because the caller's microphone is picking up the audio from the speaker, and re-transmitting it back into the conference call. It is supposed be filtered out by the caller's phone company. Troubleshoot a ProblemĮcho is produced by one or more of the parties on the conference call. Click here for more information on Dial-Out Access. There is no status information provided to the Host, so you will not be notified if the party rejects the invitation or if the call isn't answered. To join the conference, press 1.” If an automated attendant is reached and no response is received, or the recipient does not press 1, the call will disconnect without the called party being added to your conference. (If placing a dial-out call to a foreign number, enter 011 followed by the country code and phone number.) The TurboBridge system will dial the phone number you entered and play a recorded message that says, “You have been invited to join a conference call. When prompted, enter 1 plus area code and phone number of the desired participant, (12025551212) and click OK. If you are using the Host Control Panel, click on the Dial-Out icon ("Dial-out to Participant" displays when you mouse over the icon). If you are dialed in to the conference as a Host, press *95 to initiate a dial out phone call to a potential participant. (The TurboBridge Account Administrator needs to contact TurboBridge to activate this feature.) As a Host, you can launch a dial out invitation for a participant to join your live conference from the telephone keypad or from the Host Control Panel. This feature must be enabled on your account.
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